Our Cleaning Service commitment

We are committed to ensure the best possible quality and to maintain an excellent business relationship with our partners and our community.

We carry out our commitment through surveys with all our partners in order to ensure a professional service respecting the highest quality standards in the housekeeping sector.

Commitment to our clients:

  • Work for the well-being of our customers by providing quality work complying with the most stringent industry standards. 
  • Support dependent people who make up a portion of our clientele by providing the best support possible.
  • Ensure continuity of our home cleaning services by respecting schedules and deadlines.
  • Provide  a free estimate for all residential cleaning services. 
  • Be available from 08 AM to 10 PM, 7 days a week without any interruption. Outside these hours a message can be recorded, with a guaranteed call back within 24 hours by one of our associates . For emergency services send an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. (24/7).
  • Adapt the service offered to customer needs, while ensuring the our high quality standard is met.
  • Do not discriminate our clients on the basis of race, color, religion and creed. We will ensure your privacy and respect will be met at all times.
  • Ensure discretion, safety and privacy of information and personal belongings in your home which our franchisees can have access to.
  • Monitor regularly the quality of our cleaning services through customer satisfaction surveys and seek continuously to improve the quality.

Commitment to our franchisees and employees:

  • Respect the freedom of expression and encourage an open dialogue with our franchisees, our employees and their representatives.
  • Maintain high standards of safety and prevent on site accidents by ensuring our franchisees and employees a safe working environment, and we ensure that our Eco-Friendly products are safe for the environment and employees.
  • Do not discriminate our franchisees on the basis of race, color, religion and creed. We will ensure your privacy and respect will be met at all times.
  • Respect our franchisees and employees rights. We do not tolerate any form of abuse , verbal, mental , physical or abuse of power.
  • We offer a wide range of rewarding career possibilities, to invest in their in-service training and their professional development while keeping a balance between private and professional life.
  • We work in developing our franchisees customer relation skills, self- empowerment and taking ownership.
  • Provide all tools necessary for our franchisees to succeed, serve and satisfy our customers.

Commitment to the environnement and community:

  • Encourage sustainable development and actively participate in local activities for environment protection.
  • Participate in the local development by encouraging new positions and by communicating to public authorities any act in malpractice with  social ethics and fiscal legislation, in particular any undeclared work.
  • Encourage the efforts and the development of Canadian businesses.

Ménage-Pro : The residential cleaning reference.